Hi, During a conference trip to London, one of my checked baggage disappeared. Instead of being stuck at the airport counter as I usually would have been, I went to AirlineCityOffices. The site gave me the precise address and phone number of the city's correct airline office. My bag was promptly traced by the attentive staff. Their explanation of the reimbursement procedure was clear, and they ensured that my luggage was delivered to my hotel in less than a day. It helped me focus on my professional obligations and spared me a great deal of stress.