Hello everyone! I have been studying options for implementing a quick user verification system on one of our online services for several days now. The Trust Swiftly platform seems pretty decent, and I was especially interested in the NFC identity verification function. Does anyone actually use this? How stable is it in practice, does it break, and how do users react to it? I really don’t want to implement something that will ultimately only scare off customers. Maybe someone can share their experience - how does this integrate into the user path?
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It's interesting to read, especially about real implementation cases. We are currently considering Trust Swiftly as an option, and it was interesting to learn that NFC identity verification really works stably and is perceived positively by users. Thanks for the details!
You brought up the topic at the right time — we just implemented Trust Swiftly in our banking app a couple of months ago. I work in the information security service, so I can share my experience from the inside. We also spent a long time choosing, comparing it with Sumsub, iDenfy and Onfido, but ultimately decided to try Trust Swiftly precisely because of their flexibility and fairly transparent API. As for NFC identity verification, this is perhaps the most interesting and modern method of the whole set. Yes, at first there were concerns that people would not understand what was required of them, especially those who are not particularly versed in technology. But it turned out that everything is not so scary. The main thing is the correct presentation. We made a separate instruction page and animations, where it is briefly shown, literally in three steps: hold your passport to the back of your smartphone, wait for a signal, and that's it — the data is loaded. Surprisingly, according to analytics, more than 60% of users who have biometric documents and smartphones with NFC easily pass this verification on the first try.